Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• visit our website
• submit an enquiry
• sign up to our mailing list
• contact us
• use our services
• interact with our content

This policy is designed to comply with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

By using this website, you agree to the terms of this Privacy Policy.

Reel Foundry is a creative production and media brand operating in the United Kingdom.

For the purposes of data protection law, Reel Foundry is the "data controller" responsible for your personal information.

We may collect and process the following categories of personal information:

Information You Provide Directly

This may include:

• name
• email address
• company name
• phone number
• social media handles
• portfolio or website links
• project information
• messages submitted through forms
• marketing preferences

Technical Information

When you visit our website, we may automatically collect:

• IP address
• browser type and version
• device type
• operating system
• pages visited
• referral source
• time spent on pages
• interaction data
• cookie identifiers

Marketing & Analytics Data

We may collect data relating to:

• email opens
• link clicks
• form submissions
• website behaviour
• campaign performance

We use personal information to:

• respond to enquiries
• provide services
• manage client relationships
• send updates and marketing communications
• improve website performance
• analyse user behaviour
• administer our website and systems
• detect spam, abuse, or fraud
• comply with legal obligations

Under UK GDPR, we rely on the following lawful bases:

Consent

Where you have given clear consent to receive marketing communications.

Contract

Where processing is necessary to provide services or respond to project enquiries.

Legitimate Interests

We may process data where necessary for legitimate business interests, including:

• improving services
• maintaining website security
• understanding audience behaviour
• growing our business

We ensure that these interests do not override your rights and freedoms.

Legal Obligation

Where processing is required to comply with applicable laws or regulations.

If you subscribe to updates or marketing communications, we may contact you by:

• email
• phone
• social media

You can withdraw consent or unsubscribe at any time by:

• clicking the unsubscribe link in emails
• contacting us directly

We do not send unsolicited marketing communications.

Our website may use cookies and similar technologies to:

• improve website functionality
• analyse traffic and behaviour
• remember preferences
• support marketing and analytics

Cookies may include:

• essential cookies
• analytics cookies
• performance cookies
• marketing cookies

You can manage cookie preferences through your browser settings.

Where legally required, we will request consent before placing non-essential cookies.

We may use trusted third-party providers to support our services and operations.

These may include:

• website hosting providers
• analytics providers
• email marketing platforms
• CRM systems
• cloud storage providers
• payment processors

Examples may include:

• Supabase
• Brevo
• Google Analytics
• PostHog
• Cloudflare

These providers may process personal information on our behalf and are required to protect it appropriately.

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• adequacy regulations
• International Data Transfer Agreements
• Standard Contractual Clauses

We retain personal information only for as long as necessary to:

• fulfil the purposes outlined in this policy
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on the nature of the data and legal requirements.

We implement appropriate technical and organisational measures to protect personal information.

These measures may include:

• secure hosting
• encryption
• access controls
• authentication systems
• monitoring and security tools

However, no internet transmission or storage system can be guaranteed completely secure.

Under UK GDPR, you may have the following rights:

• right to access your personal data
• right to correct inaccurate data
• right to erase your data
• right to restrict processing
• right to object to processing
• right to data portability
• right to withdraw consent
• rights relating to automated decision-making

To exercise any of these rights, please contact: hello@reelfoundry.co.uk

We may request proof of identity before responding.

If you are unhappy with how we handle your information, you have the right to complain to the UK Information Commissioner's Office (ICO).

We would appreciate the opportunity to address your concerns first.

Our services and website are not directed at children under 13.

We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

We encourage users to review this policy regularly.

If you have any questions about this Privacy Policy or your personal information, please contact: